Terms of Service

1. Scope and parties

These Terms of Service (“Terms”) govern the use of Veyro (the “Service”) provided by TODO: Veyro GmbH (“we”, “us”). By creating an account or using the Service you (“Customer”) agree to these Terms. If you act on behalf of an organisation, you confirm you are authorised to bind it.

The Service is offered to businesses and professionals (B2B). It is not directed at consumers. Conflicting or additional terms of the Customer do not apply unless we have agreed to them in writing.

2. The Service

The Service is a customer-support platform that brings together email inboxes, AI-assisted replies, chatbot automation and connected store context. We provide it on a software-as-a-service basis. We may improve, change or discontinue features; we will not materially reduce the core functionality of a paid plan during a paid term without notice.

Availability: we aim for high availability but do not guarantee uninterrupted operation. Maintenance, third-party outages and force majeure may temporarily affect the Service.

3. Accounts and security

• You must provide accurate registration details and keep them up to date.
• You are responsible for safeguarding your credentials and for all activity under your account.
• You must notify us promptly of any unauthorised use or security incident.
• You are responsible for the acts and omissions of your team members and users.

4. Acceptable use

You must use the Service lawfully and in accordance with our Acceptable Use Policy, which forms part of these Terms. You are responsible for the content you process through the Service and for having all rights and lawful bases required to do so.

5. Customer data and data protection

You retain all rights in the data you submit or connect to the Service (“Customer Data”). You grant us a limited right to host and process Customer Data solely to provide and support the Service. Where we process personal data on your behalf, our Data Processing Agreement applies and is incorporated into these Terms.

6. Plans, fees and payment

• Paid plans are billed in advance on a recurring basis (monthly or annually) via our payment provider, Stripe.
• Unless stated otherwise, prices are net and exclusive of applicable VAT or other taxes, which are added where due.
• Subscriptions renew automatically for the same term unless cancelled before the end of the current term.
• Usage-based charges, where applicable, are billed in arrears for the relevant period.
• If a payment fails, we may suspend or limit the Service after reasonable notice until payment is made.

7. Term and termination

The agreement runs for the chosen subscription term and renews automatically unless cancelled. You may cancel at any time effective at the end of the current paid term, from within the Service. We may terminate or suspend the Service for material breach (including non-payment or violation of the Acceptable Use Policy) with notice and, where appropriate, an opportunity to cure.

On termination, your right to use the Service ends. We will make Customer Data available for export for a limited period and then delete it in accordance with our Privacy Policy and the Data Processing Agreement.

8. Warranties and disclaimers

The Service is provided with reasonable care and skill. AI-generated content may be inaccurate or incomplete; it is provided as a suggestion and must be reviewed by you before use. To the extent permitted by law, we disclaim implied warranties not expressly given here. Statutory rights for defects under German law remain unaffected.

9. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and to the extent of any guarantee we have given. For the slightly negligent breach of an essential contractual obligation (an obligation whose fulfilment makes the proper performance of the contract possible at all and on whose observance the Customer regularly relies), our liability is limited to the foreseeable, contract-typical damage. Any further liability for slight negligence is excluded.

You are responsible for maintaining your own backups of essential data. We are not liable for loss of data to the extent such loss would have been avoided by reasonable backup practices on your side.

10. Confidentiality

Each party will protect the other’s confidential information with reasonable care and use it only to perform under these Terms. This does not apply to information that is public, independently developed, or lawfully obtained without a duty of confidence.

11. Changes to these Terms

We may amend these Terms for valid reasons (e.g. changes to the Service, the law or our processes). We will notify you of material changes at least 30 days in advance by email or in-app. If you do not object before the changes take effect, they are deemed accepted; we will point this out in the notice. If you object, we may terminate the agreement at the time the change would have taken effect.

12. Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is TODO: the registered seat of the company, provided the Customer is a merchant, a legal entity under public law or a special fund under public law.

Should any provision of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.